Refund policy

We stand behind what we put our name on. Every item in our store is made to order, crafted specifically for you once your order is placed. Because of this, we don't accept returns or exchanges for sizing, color preference, or a change of mind. Please review size charts and product details carefully before ordering, and keep in mind that our garments are 100% cotton. Some items may appear slightly sheer before washing; this is normal and resolves after the first wash.

If you need to cancel your order, contact us at XTNDCoSupport@gmail.com as soon as possible. Because production can begin shortly after an order is placed, we cannot guarantee that a cancellation request will be fulfilled. If your order has not yet entered production when we hear from you, we will cancel it. Once production has begun, the order cannot be canceled.

If your item arrives damaged, defective, or incorrect, we'll make it right. Contact us within 7 days of delivery at XTNDCoSupport@gmail.com with your order number and a clear photo of the issue. Once reviewed, we'll send a replacement or issue a full refund to your original payment method at no additional cost to you.

If your order is marked as delivered but hasn't arrived, or appears to be lost in transit, please reach out. We'll work with the shipping carrier and our fulfillment partners to resolve the issue as quickly as we can.

Our word means something. If there's a problem with your order, we want to hear about it. Contact us at XTNDCoSupport@gmail.com and we'll take care of it from there.