Shipping policy

We make every item specifically for you, which means production begins the moment your order is placed. Shipping timelines differ from what you'd find at a traditional retailer, and we want to be upfront about what to expect.

Production

Our fulfillment partners aim to complete most orders within 3 to 7 business days and to ship them no later than the 8th business day from the date your payment is confirmed. Larger or bulk orders may require 7 to 15 business days in production, with shipping to follow by the 16th business day. During peak seasons or periods of high demand, timelines may extend. Once production has begun, orders typically cannot be changed or canceled.

Estimated Delivery

After your order ships, estimated delivery within the United States is 3 to 7 business days. International orders typically take 7 to 21 business days. These are carrier estimates, not guarantees. Actual delivery times depend on your location, the carrier, customs processing, and conditions outside anyone's control.

Split Shipments

We work with multiple fulfillment partners. If your order contains more than one item, those items may be produced at different locations and ship separately, which means you may receive more than one package and more than one tracking number. Tracking information will be sent to your email as each item ships. Please allow up to 48 hours for tracking updates to appear in the carrier's system. If you haven't received tracking information, check your spam or promotions folder before reaching out.

Delays

Once an order is handed off to the carrier, delivery is outside of our control. We are not responsible for delays caused by shipping carriers, customs clearance, weather events, flight disruptions, or other unforeseen circumstances. If your order is marked as delivered but hasn't arrived, check with neighbors or building management and confirm the address you provided at checkout. If it's still missing, contact us and we'll open a carrier inquiry on your behalf. We are not responsible for packages lost or stolen after confirmed delivery, but we'll do everything we can to help you resolve it.

Address Accuracy

Please review your shipping address carefully before placing your order. We are not responsible for orders sent to an incorrectly entered address. If an order is returned because of an address issue, additional shipping fees may apply to reship it.

International Orders

International customers are responsible for any customs duties, import taxes, or fees required by their country. These are not included in the item price or shipping cost. Customs processing times vary and can delay delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item. We'll work with our fulfillment partners to make it right.

Contact

Questions about your order or shipment? Reach out to us at XTNDCoSupport@gmail.com. We've got you.